Unpacking My CV
Explore my diverse projects demonstrating skills and experiences.
Professional Summary
Telecommunications Network Engineer and IT Support Technician with training from the Australian College of Information Technology (ACIT) and over three years of experience in telecommunications, technology, and managed services in Australia. Specialist in network infrastructure, IT support, and systems administration, with CCNA Systems, JUNIPER, and VoIP certifications. Advanced proficiency in Windows Servers, Azure, Active Directory, VMware/Hyper-V, Microsoft systems, as well as security solutions and PBX systems. Advanced English skills, strong problem-solving abilities, customer- oriented approach, and effective technical communication.
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Metwide Communications PTY LTD
Service activity management
Service Management Software: Utilization of platforms to schedule, log, and track service requests.
Monitoring Systems (Zabbix): Used to ensure service requests are escalated and managedaccording to established service levels. A tool that enables real-time monitoring of equipment andsystem performance metrics.
Customer Support and Troubleshooting
Remote Support Tools (CW Automate): Assisting customers through the troubleshootingprocess efficiently, providing real-time support via remote system access.
Knowledge Bases: Use of internal technical documentation platforms to provide solutions forcommon issues and ensure clear communication with customers. This includes technicalinquiries and product recommendations.
Security Compliance and Standards
Security Management Software: Ensuring all service activities comply with security policies byidentifying vulnerabilities or potential threats.
Security Policies and Procedures: Strict enforcement of data protection and informationsecurity regulations, utilizing encryption tools, identity and access management (IAM), and multi-factor authentication.
VoIP and PBX System Administration and Support
Configuration, monitoring, and troubleshooting of Asterisk, FreePBX, and SIP trunking systems.
Call quality diagnostics (jitter, latency, packet loss).
Assistance with softphone and IP phone setup for business and residential clients.
Internet and Residential Telephony Service Support and Supervision
Configuration and troubleshooting of routers, Wi-Fi, and IP phones for residential clients.
Coordination with NBN Co for new connection installations and activations, ensuring optimalperformance and VoIP migration when necessary.
Achievements
Efficient Maintenance Implementation for MikroTik Routers: Configuration and maintenance of MikroTik routers using WinBox, optimizing configuration and backup processes. Reduced execution time and prevented critical information loss in routing protocols and VLANs.
Supervision and Management of New Internet Plans in Brisbane: In my first month, I led thesupervision and contracting of new internet plans for a residential building following the terminationof service by the previous provider. I coordinated directly with clients in English, strengthening thecompany’s presence in Queensland and ensuring a smooth transition for tenants.
Work Experience
IT Support Technician - Service Desk
June 2023 - January 2025
Gold coast - Syndey, australia
Key Responsibilities
Ensure confidentiality and security
Update customer status.
Act as primary customer contact.
Manage service activities.
Perform equipment repairs.
Follow safety protocols.
Use equipment responsibly.
Complete documentation.
Participate in training.
Australian College of Information Technology
July 2020: CCNA Certification Training Course
January 2021: Juniper Networks JNCIA-Junos Training Course
Education and Professional development
Certificate IV in information technology networking
July 2020 - March 2021
Gold coast - Syndey, australia
Australian College of Information Technology
Diploma of information technology networking
March 2021 - September 2021
March 2021: Juniper Networks JNCIS - Security Certification Course
May 2021: Juniper Network MPLS & VPN'S Training Course
Australian College of Information Technology
Advanced Diploma of Telecommunications Network Engineering
September 2021 - May 2022
September 2021: Unified Communications / Voice Over Internet Protocol (VoIP) Training Course
November 2021: Data Center Design
April 2021: Computer repair and maintenance
Pacific English Study
Gold coast - Syndey, australia
Gold coast - Syndey, australia
gENERAL ENglish full-time course - upper intermediate
September 2019 - November 2019
Santo Tomas University
Digital audiovisual communications advanced diploma
2008 - 2010
Gold coast - Syndey, australia
Santiago, Chile
Fox Sports Chile TV Channel
Additional Work Experience
Multimedia avid editor
2017 - 2019
Santiago, Chile
Television National Chile (TVN) TV Channel
Multimedia avid editor
2015 - 2017
Santiago, Chile
Television Channel Chilevision (CHV) Tv Channel
Multimedia avid editor
2011 - 2015
Santiago, Chile
Software Management
Windows Servers
Microsoft Azure
Communications IoT
Mdm Platforms
Microsoft Intune
Ticketing System (Connectwise)
Microsoft 365
Juniper Systems \
Gen AI - Open AI
IOS Systems
Avid editing system
Wordpress
Outlook Email configurations and protocols
Active Directory
VoIP - PBX- Asterix
Keeper Security
Veeam Backups
Symantec
Sophos VPN
Cisco
VMware / Hyper-V
Webroot Ciberseguridad
Labtech
Microsoft admin Centers
Sharepoint - Onedrive environments
Remote desktop setup
Certificates and Licenses
Hardware and Operating System Essentials
Technical Support Basics
The Non-Technical Skills of Effective Data Scientists
Introduction to Linux
Networking and Storage
Network Fundamentals: Basic Networks and Storage
Australian Driver License Class CA
Skills and Languages
Windows Client Device Management
Security, Firewalls, VPN'S
VoIP, IP Telephony
Cisco / Juniper Switching & Rounting
IT Helpdesk Support
Troubleshooting and research
Software proficiency
Technical and Customer Support
Immediate Availability
Spanish (Native)
English (Proficient) - PTE Academic Test - Naati CCL