Unified Communications and VoIP

Unified communications is one of the fastest growing segments of the information technology and telecommunications industry and is expected to be a key driver in the expansion of business network infrastructure and network services. Information technology professionals who know how to implement unified communications solutions are in high demand and well placed for an exciting and rewarding career in this dynamic industry. I discovered Asterisk and the environment in which it operates, both in terms of the operating system and the telephony connections (traditional and IP). Work from freshly installed Linux PCs to a fully configured and working Asterisk deployment.

On completion of this subject, I acquired practical working knowledge of:

• The functionality associated with a traditional or IP PBX

• The basic characteristics of analogue and digital PSTN connections and how VoIP compares with these

• Selecting IT appropriate telephony end devices for different business requirements

• Configuring extensions to deliver basic PBX functionality to end devices

• Configuring end devices to connect to IP PBX extensions

• Testing IT telephony end devices for correct operation

• SIP and IAX trunking

• Inbound and outbound call routing

• IVR and call flow

Questions?

Whether you’re curious about features, or vital information, we’re here to answer any questions.