What is Metwide Communications?
Since its establishment in 2005, Metwide has maintained a dedicated team of certified professionals and technicians committed to continual improvement and process excellence. Their mission is to propel businesses forward by providing the latest technology insight, products, solutions, and services.
Driven by a passion for facilitating business success, Metwide employs modern technology and empowers teams to achieve greater results while enhancing quality and service delivery.
The company’s mission is clear: to deliver total quality in IT and communication solutions, anchored in integrity and superior customer service. Metwide values its people as its greatest asset, investing in ongoing training and infrastructure updates to ensure top-notch support.
With offices and affiliates spanning across Australia, Metwide offers comprehensive services and solutions tailored for radio, data centre colocation, server, desktop, and network support. It serves as the ideal partner for organizations seeking streamlined infrastructure management through a single point of contact.
My Experience in Metwide
As an IT Support Technician, contribute to our mission of delivering exceptional communication solutions to our clients, by providing comprehensive IT support to end-users, cable management, and resolving hardware, software, and network-related issues.
I’m proud to be part of the dynamic team at Metwide Communications as a Junior IT Support Technician. Since joining the company on June 21, 2023, I’ve been passionately dedicated to delivering top-notch technical assistance and support to our valued customers.
In my role, I serve as one of the primary points of contact for customers seeking help with their technical issues. Whether it’s over the phone or through email, I’m committed to providing prompt and effective solutions that not only resolve their immediate concerns but also enhance their overall experience with our services.
Working under the guidance of experienced Supervisors and Team Leaders, I’ve had the opportunity to hone my skills while supporting the delivery of installation, repairs, and maintenance services. This hands-on experience has been invaluable in helping me develop a comprehensive understanding of the communications industry, from workplace safety protocols to the intricacies of customer service.
At Metwide Communications, we prioritize not only delivering exceptional service but also fostering strong relationships with our customers. That’s why I’m committed to going above and beyond to build trust and rapport with every interaction, ensuring that our customers feel valued and supported every step of the way.
In summary, as your dedicated Junior IT Support Technician, I’m here to provide you with reliable, knowledgeable, and personalized assistance for all your IT needs. Whether you’re facing technical challenges or seeking advice on our services, you can count on me to be your trusted partner in achieving your business goals. Let’s work together to ensure your success in today’s fast-paced digital world.
At Metwide Communications, we prioritize not only delivering exceptional service but also fostering strong relationships with our customers. That’s why I’m committed to going above and beyond to build trust and rapport with every interaction, ensuring that our customers feel valued and supported every step of the way.
In summary, as your dedicated Junior IT Support Technician, I’m here to provide you with reliable, knowledgeable, and personalized assistance for all your IT needs. Whether you’re facing technical challenges or seeking advice on our services, you can count on me to be your trusted partner in achieving your business goals. Let’s work together to ensure your success in today’s fast-paced digital world.
My Software Management in Metwide
Managing and optimizing Windows Server environments to ensure reliability, security, and optimal performance.
Managing and optimizing software solutions at Metwide to ensure efficiency, security, and seamless IT operations.
Implementing and managing Microsoft Azure solutions to enhance cloud security, scalability, and efficiency.
Managing and deploying MDM platforms to ensure secure, efficient, and streamlined device management.
Managing and securing devices with Microsoft Intune to ensure seamless, remote device management and compliance.
Efficiently managing IT support and service requests using ConnectWise ticketing system to ensure timely resolution and customer satisfaction.
Managing and optimizing Microsoft 365 solutions to enhance collaboration, productivity, and security across teams.
Configuring and managing VoIP, PBX, and Asterisk systems for reliable and efficient communication solutions.
Deploying and managing Juniper Systems to ensure secure, high-performance network infrastructure.
Administering and securing Active Directory to ensure efficient user management, access control, and network security.
Managing and securing passwords and sensitive data with Keeper to ensure strong encryption and data protection.
Implementing and managing Veeam Backup solutions to ensure data protection, recovery, and business continuity.
Implementing and managing Symantec solutions to enhance endpoint security, threat detection, and data protection.
Configuring and managing Sophos VPN to ensure secure, reliable, and encrypted remote access.
Administering and optimizing Microsoft Admin Center to streamline user management, security policies, and overall system performance.
My job is all about making sure our clients and customers receive top-notch technical assistance, whether it’s over the phone or email. I troubleshoot issues by listening carefully to their concerns and guiding them through solutions.
Under the guidance of experienced supervisors and team leaders, I support the delivery of our installation, repairs, and maintenance services. This role offers me the chance to become a skilled IT/Network Support Technician, working across various disciplines such as Electronics and Communications, ICT, Data Communications, and Security.
I develop a solid understanding of workplace safety, customer service, and practical skills in various aspects of the communications industry.
Some of my key responsibilities include scheduling activities, logging service activities, ensuring optimal service levels, providing end-to-end management of service activities, and maintaining customer satisfaction.
I’ll also stay up-to-date with system information, changes, and updates, while ensuring compliance with health and safety policies and procedures.
In essence, I’m here to provide exceptional service and support, ensuring our clients’ needs are met while upholding the company’s reputation and business.
Questions?
Whether you’re curious about features, or vital information, we’re here to answer any questions.